About me

Ciao 👋🏼 Elisa here.

I'm an Italian product writer with a background in localization and customer service. This is where I document my life in UX.

What’s in the portfolio that helped me land a full-time UX writing job

From customer service and translation to product writing and usability testing, here’s how I used my projects to tell my own story.

Elisa TrippettiElisa Trippetti

In the last several years, I've worked in translation and localization, content writing, customer service and even sales, before realizing I've actually been doing UX all along.

Work

I've collaborated with startups from Belgium and the US, a multinational and a unicorn from Italy, and a Fortune 500 company in the Netherlands. Industries range from food safety and social commerce to customer experience.

Right now, I write and localize UX content for an AI platform serving enterprise customers in regulated sectors.

Here are a few client projects I'm proud of:

Creating a body of product content for a Shopify app

A Shopify app that rewards shoppers with cashback when they buy with friends and family was looking to build brand awareness before their relaunch. Here’s how I helped them move forward.

Elisa TrippettiElisa Trippetti

Improving complaint management within a customer service team

The customer service team I was part of struggled with customer complaint management. Here’s how a colleague and I stepped in.

Elisa TrippettiElisa Trippetti

Helping food safety experts communicate across languages

An Italian foodservice company needed to translate a set of 7 food safety regulations for their corporate partners in the UK. Here’s how I helped them achieve their goal.

Elisa TrippettiElisa Trippetti

Kind words

I had the chance (and the pleasure) to manage Elisa, and I’ve seen her impact firsthand—not just on the words we use, but on how we think, design, and communicate as a team. If your product talks to users, make sure someone like Elisa is behind the scenes.

— Florin Neacsu, user experience lead at Domyn

Elisa, this is a really, really good set of deliverables. You understand the benefits well and how to articulate them across a range of deliverables. Not only that, but you’ve clearly put an immense amount of thought into how to lay out your wording carefully across multiple mediums, yet still tell a cohesive story. That’s a fantastic skill to have.

— Patrick Stafford, CEO and co-founder at UX Content Collective

Excellent work, Elisa. Your brand voice guide is neat and straightforward — perfect to support an MVP. You’ve also included plenty of examples of dos and don’ts.

— Luca Longo, senior UX designer and mentor

Whether you're building scalable content assets or creating narratives behind complex user flows, I'm in your corner.