LLM content design for UX writers: a day in the life
How a UX writer and ML engineer collaborate to generate dynamic, user-facing error messages.
Topic
Portfolio
A selection of client and personal projects to show you how I work
Repurpose your UX content assets with AI
The internal doc you built for one approval meeting can have a second life, and you get to own the process.
What's in the portfolio that helped me land a full-time UX writing job
From customer service and translation to product writing and usability testing, here's how I used my projects to tell my own story.
Redesigning mobile onboarding for Joom: a shorter path to more conversions
In this take-home exercise, I challenge myself to improve an e-commerce app's onboarding flow as much as possible with limited information.
Creating a body of product content for a Shopify app
A Shopify app that rewards shoppers with cashback when they buy with friends and family was looking to build brand awareness before their relaunch. Here's how I helped them move forward.
Improving complaint management within a customer service team
The customer service team I was part of struggled with customer complaint management. Here's how a colleague and I stepped in.
Helping food safety experts communicate across languages
An Italian foodservice company needed to translate a set of 7 food safety regulations for their corporate partners in the UK. Here's how I helped them achieve their goal.
Supporting an MVP launch with content
I was challenged to design a set of content guidelines to support the launch of a fictional digital product of my choice. Here's how I went about it.
Optimizing a localized website with usability testing
I conducted a usability test on foodspring, an international sports nutrition brand. In particular, I involved 3 users to test the desktop version of their localized Italian website. Here’s the process I adopted and what I found.
Delivering bad news with better microcopy
I wrote microcopy to deliver bad news to app users. The two scenarios I worked on were a canceled flight and a late delivery. Here's how I created and then improved the copy.